Symmetrical Solutions, Newsletter

Symmetrical Solutions, Inc. Balancing Lifetime Software!

Volume 1 : Number 3 : September 2004

Welcome to the third edition of the Symmetrical Solutions Newsletter. This newsletter contains the following five sections:

· In The News

· Support Items

· Software Development

· Upcoming Events

· Tips & Techniques

If you would like us to add anything in this newsletter, please email us at info@symmetrical-solutions.com. We welcome your thoughts and suggestions!

In The News:

Greetings! We have had a busy spring and summer of 2004 developing our product, increasing our staff, responding to increased support requests, and planning for the future. In this issue we will feature what's new and what's next. We welcome your questions and comments, please email us at info@symmetrical-solutions.com.

New Staff

As added value to our clients we have hired a new staff person dedicated to client support, service and training. Danielle McQuiston has joined our team. Danielle has eight years of professional Protivity™ experience. Most recently, she was the Membership Director at the Upper Main Line YMCA in Pennsylvania.

New Clients

Florida's First Coast YMCA – Jacksonville has joined our distinguished list of clients.

YMCA of Greater Dallas will contrtibute to the enhancements to Protivity™ as they move from Support Partner to Development Partner 11/2004.

Support Items:

Great Service

To date we have opened a total of 605 support tickets and closed 580. Approximately 15 of our open tickets are development requests.

Support Items:

Client Name

Support Tickets Opened this month as of 11/16/2004

Support Tickets Closed this month (includes previous months)

Support Tickets Opened Y-T-D

Support Tickets Closed Y-T-D

Support Tickets Currently Open

Dallas

5

1

61

52

9

Fort Worth

4

2

53

47

5

Philadelphia

1

0

48

46

2

Pittsburgh

4

3

65

60

6

Rochester

3

2

80

79

2

Sarasota

6

8

86

87

1

Washington

1

2

38

38

1

Baltimore

4

2

61

59

2

Jacksonville

0

0

1

1

0

Richmond

3

3

63

59

4

Other

0

0

49

52

0

TOTAL

31

23

605

580

32

Software Development:

We are off to a great start this fall as we prepare to unveil our biggest development piece to date:

EASY TO ENROLL™

Interactive On-Line Registration Program

It's never been easier for members to become involved!

Search for a class with 10 different search criteria

Update family information, address, and phone

Recruit Volunteers

Increase donations

YMCA of Greater Rochester & YMCA of Central Maryland will be the first to pilot this program December 1, 2004.

Upcoming Events:

Enhancements

Bob Dzialowski and Steve Nevinski attended the APD National Conference in Phoenix, Arizona this year. They had the opportunity to speak with people from many YMCAs. Over fifty of them were interested in Protivity™ and our Easy to Enroll™ product. We are working with those YMCAs now to discuss their software options. Most were currently using Y-Ware. There was also interest from some Y-Metro users such as Delaware, St. Louis and Oklahoma City.

Tips & Techniques:

Enhancements

Our clients are always challenging us to move forward with new ideas and new solutions. Please contact us for the new development projects we are working to complete this year.